Terms & Conditions

1. Services

Bowers Plumbing & Drainage provides plumbing and drainage services including, but not limited to:

• General plumbing
• Emergency plumbing
• Blocked drains and drain cleaning
• Leak detection
• Hot water system installation, servicing and repairs
• Bathroom and kitchen plumbing
• Maintenance, repairs and installations

Services may vary depending on site requirements and availability.

2. Quotes & Pricing

1. Quotes provided are based on the information available at the time and may be subject to change if additional work, hidden defects, or unforeseen issues are discovered.
2. Any variation or additional work outside the original scope will be discussed with the customer before proceeding where reasonably possible.
3. Unless stated otherwise, all pricing is in Australian Dollars (AUD) and inclusive of GST where applicable.
4. Emergency, after-hours, weekend, or public holiday work may incur additional charges.

3. Payment Terms

1. Payment is due upon completion of work unless otherwise agreed in writing.
2. For larger projects, a deposit and/or staged payments may be required.
3. We accept approved payment methods advised at the time of invoicing.
4. Overdue invoices may incur reasonable recovery costs and interest where permitted by law.
5. Materials supplied remain the property of Bowers Plumbing & Drainage until payment is made in full.

4. Booking & Cancellations

1. Customers must provide safe and reasonable access to the property at the agreed appointment time.
2. If a scheduled appointment is cancelled with less than 24 hours’ notice, or access is unavailable upon arrival, a cancellation or attendance fee may apply.
3. We reserve the right to reschedule appointments due to emergencies, weather conditions, staff availability, or circumstances beyond our control.

5. Emergency Callouts

Emergency services are subject to technician availability.

While we aim to respond promptly, response times are estimates only and cannot be guaranteed.

6. Customer Responsibilities

Customers agree to:

• Provide accurate information about plumbing issues
• Ensure reasonable and safe site access
• Inform us of known hazards, asbestos, utilities, or unsafe conditions
• Obtain any required approvals, permissions, or body corporate approval where applicable

Delays or additional costs caused by restricted access, concealed conditions, or inaccurate information may incur additional charges.

7. Workmanship Warranty

We stand behind the quality of our workmanship.

Where a defect is caused by our workmanship, we will rectify the issue within a reasonable time.

This warranty does not apply to:

• Pre-existing plumbing conditions
• Wear and tear
• Customer misuse or neglect
• Manufacturer defects
• Blockages caused by misuse, tree roots, foreign objects, or recurring system issues
• Failures in unrelated parts of an existing plumbing system

Manufacturer warranties for supplied products or systems remain subject to the manufacturer’s terms.

8. Limitation of Liability

To the extent permitted by law, Bowers Plumbing & Drainage will not be liable for:

• Indirect or consequential loss
• Property damage resulting from pre-existing plumbing defects
• Delays caused by supplier shortages, weather, access issues, or circumstances outside our control

Nothing in these Terms excludes rights available under Australian Consumer Law.

9. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantees, rights, or remedies you may have under the Australian Consumer Law.

Where services fail to meet a consumer guarantee, customers may be entitled to remedies provided by law.

10. Website Use

All content on this website, including logos, text, images, branding, and materials, is owned by Bowers Plumbing & Drainage unless otherwise stated.

You must not reproduce, copy, or distribute website content without written permission.

11. Privacy

Any personal information collected through enquiries, quotes, bookings, or website forms will be handled in accordance with our Privacy Policy and used for service delivery, communication, and legal obligations.

12. Force Majeure

We are not liable for delays or inability to perform services caused by events outside our reasonable control, including weather events, natural disasters, utility failures, supplier delays, labour shortages, or emergencies.

13. Changes to Terms

We may update these Terms & Conditions from time to time. Updated terms will apply from the date published on this website.

14. Contact Us

For enquiries regarding these Terms & Conditions:

Bowers Plumbing & Drainage
Servicing Wynnum, Manly & Brisbane
Phone: 0401 735 807